Jones Fabricare, Inc.

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Frequently Asked Questions

Procedure Questions:

• What is your service area? Our routes run North Carolina, South Carolina. Call for more details.

• What is your schedule? Normal delivery is weekly in season, October through April, and otherwise bi-weekly. Most items are returned in one cycle. Some jobs including large repairs can take an extra cycle.

• What are your terms? We supply invoices with each delivery. Many accounts pay cash upon delivery. With credit approval, we can provide monthly statements and terms.

• Why do you require a care label to process a garment? Wearing apparel is covered by the Federal Trade Commission's (FTC) Care Label Rule. Textile garments sold in the United States must have a permanent, legible care label attached in a conspicuous place. All parts of the garment must be able to withstand the recommended care procedure. See www.ifi.org for additional information.

• Fur Services

  • Storage Information

    • What are the conditions for fur storage? Exact terms and conditions are a part of our service contract that is provided for use with each garment. The limit-of-liability we assign to each garment is based on this contract and the price for storage.

    • Why shoud I store a fur? Fur life can be greatly increased with proper care which includes summer storage. Our vaults have environmental , insect, safety controlls. They are AA-central station and UL approved.

  • How are furs cleaned? Our Nu-glo cleaning is a non-emersive method used by the fur industry. Furs are tumbled in a petroleum and sawdust mixture, instead of using a liquid. This adds luster to the fur without changing the shape or color.

  • Does Jones Fabricare repair furs? Yes, and we provide a free estimate service so you know the cost before we complete the work.

  • Does Jones Fabricare monogram? Yes, we monogram name or initials on fur linings. This is important for identification and should be top on each fur-owner's mind.

  • Do you do appraisals on furs? Yes we perform both replacement value appraisals for basic homeowner's coverage, and estate appraisals.

• Leather Services

  • Do you dye leather? Although we use dye in our processes, we cannot change the color of a garment. It is too difficult to predict the manner in which the leather will accept our dye.

  • Why does leather sometimes change color or texture in processing? We follow the manufacture's label in cleaning each and every leather garment. However, as we did not control the processes used in tanning, there are times when the “hand” or finish of a leather will change.

  • Does Jones Fabricare require garment owner's to sign a Release prior to processing? Yes, we provide Releases at no charge to cleaners and requre them to be sign by consumers to build expectations toward what can be expected with leather cleaning. We also require a copy if there is ever a claim.

• Gown Preservation

  • What processes do you use to preserve wedding gowns? We are a licensee of Prestige Preservation Program, a nationwide company that licenses its exclusive preservation methods and systems to the top specialty cleaning processors in the United States and Canada. See our web site for full information on this system at www.prestigepreservation.com.

  • Does your preservation system come with a guarantee? Yes, full details are provided with each gown preserved.

Since 1906, expert care of specialty garments.